Physical merchandise may be returned within 90 days of purchase as long as it is in new, unmarked, re-sellable condition. If the item was purchased as part of a kit, all physical items in the kit must be returned. Digital items within a kit are not refundable. We cannot process partial kit returns.
To return materials, please visit your store.veritaspress.com customer account to request a return, call our service department at 1-800-922-5082, or send a detailed email to firstname.lastname@example.org to receive a Return Merchandise Authorization (RMA).
Veritas Press will provide return instructions with an RMA for approved returns.
The customer is responsible for return shipping expenses, except in the event that the original order was damaged, defective, or incorrectly shipped.
If your product is damaged or defective, pictures will need to be provided. Returns sent back within 90 days of purchase without an RMA, or according to return Instructions may incur up to a 15% restocking fee due to additional processing cost.
Returns sent back outside of 90 days of purchase are not eligible for a refund.
Please pack returned merchandise carefully to avoid damage in shipping. Damaged items will be discarded without refund or shipped back at the family’s cost. If items are returned using USPS, we recommend insuring the package.
Once we receive the items according to the instructions provided, the return will be processed, refunded to the original form of payment used, and confirmation of its completion sent. If a refund is due, and the original form of payment is unable to be processed, a refund check will be issued to the billing address on file. If an exchange has been requested, a confirmation email regarding all relevant details will be provided.
eBooks, lesson plans, PDF's, downloads, and digital merchandise, with the exception of Self-Paced Courses, are non-refundable.
Self-Paced Courses are refundable within 90 days of the originally selected start date if less than 50% of the course is completed. Excludes Audit courses.
Self-Paced Course extensions may be purchased for either one month or six months at a time. The course must be finished within 24 months from the original start date. See Appendix A for pricing. Extensions are nonrefundable.
Only one extension may be applied to a Self-Paced course at a time. Completed Self-Paced courses are not eligible for extension.
The start date can be deferred up to one year from the purchase date when purchased at regular price.
If the Self-Paced Course is purchased on sale, the terms and conditions of the sale apply.
Lessons cannot be pushed past graded assignments.
Veritas Press is an accredited institution, which compels us to abide by grades and record keeping policies. Requests to re-grade an assessment are limited to tech issues and may be requested by submitting a Grade Update Request.
Self-Paced courses may be reset in order to start the course over from the beginning.
Courses may not be reset then transferred to another student.
Courses may not be partially reset.
Families who have completed 50% or less of the course are welcome to request that the course be reset and purchase an extension.
Families who have completed the course will need to repurchase the course to reset the progress, and an extension is not available.
Veritas Bible subscriptions are refundable within 90 days of purchase.
Subscriptions begin at time of purchase and renew automatically unless canceled by the subscriber.
In order to ensure the speed and safety of your order, we search for the best shipping option available. Orders cannot be held to ship at a future date.
United States and U.S. Territories: Orders with less than $75 in physical product will be charged $8. Orders containing a minimum of $75 in physical product are eligible for free shipping.
All Rewards Club members in the continental U.S. receive free shipping, even if their order is under $75.
Orders with less than $50 in physical product will be charged $10 shipping. Orders containing a minimum of $50 in physical product will be charged $20 shipping.
International orders are subject to shipping costs based on weight and location.
International orders will be shipped when all items are in stock, unless a second shipping cost is approved by the family.
International orders may be subject to customs duty and are not determined by, nor the responsibility of, Veritas Press. The Customer should verify all import laws and duties imposed by the country being shipped to.
Veritas Press cannot be held liable for damaged or lost packages or customs requirements unless the package is deemed lost by the carrier.
United States and U.S. Territories: UPS rates vary, and the shipping cost will be included in the quote.
Distributor and Reseller orders are defined in the relevant written agreements.
This section of Terms and Conditions is for the purpose of effectively delivering online classes. It is made between Veritas Press, Inc. (“Veritas”), dba Veritas Scholars Academy (“VSA”), each individual student ("Student") and his legal guardian(s) (“Parents”), and each person auditing a course ("Auditor") and his Parents. A teacher (“Teacher”) who will be an agent of Veritas for all matters related to each course will be assigned to teach, grade learning assessments and assignments, and communicate Student’s progress with Parents.
Ensure each course is used by an individual Student.
Ensure their Student is the appropriate age for the course.
Ensure that if more than one Student is enrolled in the same course, each Student must have his own computer, headset, and microphone.
Ensure their Student will have sufficient mastery of English writing skills, including grammar, vocabulary, and expression commensurate with the level of the course.
Ensure their Student has a reasonable ability to type on a computer keyboard.
Supervise Student’s academic work to ensure that assignments are completed in required formats and by due dates.
Monitor Student’s learning assessments (tests, exams, etc.), as applicable, to ensure academic integrity.
Procure all required equipment, books and materials, in the version
stipulated by Veritas, needed for each registered course.
Ensure that Internet and Learning Management System access, computer,
a headset with microphone, and any additional technology such as a smartphone camera or scanner needed for Parents and Students are working properly.
Ensure their Student makes every reasonable effort to be present for class.
Stay current with teacher messages in the Learning Management System.
Pay all tuition and fees in a timely manner as outlined in Appendix A.
Contact Information: Families will make timely changes to contact information in their account found on the Veritas website: https://vpsa.veritaspress.com.
Attendance: Students are expected to attend all live online classes. Students will make every reasonable effort to be present for class. Class archives are available in the Learning Management System. Students are expected to watch archives and complete the Archive Viewing Report for any missed classes. Students are responsible for obtaining any notes or assignments and completing any graded material from any classes missed.
If a seat becomes available, the Parent will receive an email alert to the email address listed under the primary account. The Parent will have 72 hours to accept the seat or forfeit it. If the seat is not accepted, the seat will be automatically forfeited and offered to the next Student on the waitlist. If the seat is declined by all Students on the waitlist, it will become available for public enrollment.
If the Parent accepts the waitlist seat within 72 hours and then pays the balance in full, the Paid-In-Full discount may apply. Please see Appendix A for more details.
Waitlists are nonrefundable. Certain exclusions apply. Please see Appendix A for more details.
Cancellations or Changes to Courses: Course offerings and teachers are subject to change without notice. When cancellations or changes are made by VSA, registered students may elect to be transferred to a different section if seats are available and will not be charged a transfer fee. Upon withdrawal from the course within ten days of the cancellation or change notification, any deposit and paid tuition may be refunded, or course credit provided, at the customer’s discretion.
Arbitration: Any claim or controversy arising out of or relating to the use of the Veritas website, registration in any classes or clubs, use of Veritas product(s), or any act or omission for which a Parent may contend that Veritas is liable, including but not limited to any claim or controversy as to arbitrability (dispute), shall be finally and exclusively settled by binding arbitration. Judgment upon any award rendered by the arbitrator may be entered by any state or federal court having jurisdiction in Lancaster, Pennsylvania. The arbitrator shall not have the power to award damages in connection with any dispute in excess of the actual compensatory damages and shall not multiply actual damages or award consequential, punitive or exemplary damages, and each party irrevocably waives any claim thereto.
Neither the Parent nor Veritas shall be entitled to join or consolidate claims in arbitration by or against other consumers or arbitrate any claim as a representative or member of a class or in a private attorney general capacity. The Parent voluntarily and knowingly waives any right they have to a jury trial. These terms provide that all disputes between the Parent and Veritas will be resolved by binding arbitration.The Parent thus gives up any rights to go to court to assert or defend his/her rights. The Parent also gives up his/her rights to participate in or bring class actions. Parent’s rights will be determined by a neutral arbitrator(s), not a judge or jury.
Terms and conditions are subject to change. Advance notice of any significant changes will be provided.
Books and other required materials are in addition to the published course costs.
*Available only to Full Time Diploma students
**Includes $100 lab fee
***There is no payment plan or pre-pay discount for summer courses. Balance is due no later than two weeks prior to the first day of class. A $95 nonrefundable deposit may be used to register a seat for a summer course.
Courses enrolled between December 1 and July 31 are eligible for the Paid-In-Full discount of $25 discount per course. Courses must be paid for in one payment transaction, with the exception of Waitlist courses.
Does not apply to extracurriculars, Self-Paced courses, VSA Clubs, or summer classes.
If a course is placed on the Waitlist between December 1 and July 31 and a seat is offered and accepted, the Waitlist course will automatically be placed on the payment plan. The Parent may choose to pay the balance in full by contacting email@example.com within twenty-four hours of seat acceptance to receive a refund equal to the discount.
The paid-in-full discount will be applied immediately when the full cost of the course is paid at time of purchase either by placing an order on the phone through a service representative or by enrolling online.
Live course registrations completed during the payment plan enrollment period between December 1 and July 31 are eligible for the monthly payment plan. Extracurriculars, Self-Paced courses, VSA Clubs, and summer classes are excluded.
Live course registration requires a $95 nonrefundable deposit for each course seat.
Families on the payment plan will be charged on the first of each month, beginning on April 1 (or beginning the month courses were enrolled if after April) through December 1 in equal installments using the credit card on file.
If a course is added or dropped during the payment plan enrollment period, the per-month payment will adjust to the outstanding balance divided equally among the remaining months with the final payment on December 1.
VSA account credit will be applied to the balance before the payment plan monthly amount is calculated.
In the event that three attempts at charging the credit card are unsuccessful, student(s) will be removed from all online courses until the monthly balance owed is paid in full, including a $25 service charge/per class to reinstate the courses.
If the primary credit card declines, Veritas Press reserves the right to charge secondary card(s) on file.
Rewards Club discount will be applied to the final payment of the payment plan.
Waitlist courses registered within the payment plan enrollment period will automatically be placed on the payment plan if a seat is offered and accepted, even if seat acceptance falls outside of the payment plan enrollment period.
A nonrefundable deposit of $95 is due at the time of registration. The course deposit holds a seat in the registered class and covers administrative costs associated with the registration process.
Deposits are non-transferable between students.
Members are eligible to receive benefits for 12 months from the date of Rewards Club purchase.
Customers must be logged in to their store.VeritasPress.com account prior to purchasing a Rewards Club membership. This will allow membership benefits to be automatically applied to the customer’s account. Program benefits and coupon codes cannot be applied retroactively, and the purchase is non-refundable.
The $5 gift certificate for every $100+ of books purchased at store.VeritasPress.com will be sent to the email address on the customer account. For example, a $200 order will receive a $10 gift certificate.
Gift certificates are available for Rewards Club members to use on subsequent orders. Gift certificates are transferable and can be used by anyone with the certificate code. Certificate codes are not replaceable.
If live courses are Paid-in-Full, Rewards Club must be purchased and paid before registering for courses.
If live courses are on the Payment Plan, Rewards Club must be purchased and paid by November 1st for a final December 1 payment or prior to the final payment of the plan if prior to December 1. Applicable discounts will be applied to the final payment of the payment plan.
Buy two Self-Paced courses and get the third Self-Paced course of equal or lesser value for free within the same order. Cannot be used in conjunction with other promotions.
Resellers, wholesalers, organizations, schools, churches, etc., are not eligible for participation in the Rewards Club.
Section transfers are defined as moving a student from one section to a different section of the same live course. Course Changes are defined as moving a student from one live course to a different live course.
Upon request, a waitlist course can be transferred to another waitlist section of the same course, a different waitlist course, or an enrolled course. However, enrolled courses cannot be transferred to a waitlist course.
Live courses cannot be transferred to or from a Club (extracurricular) or Self-Paced course.
Section transfers, course changes, and audit requests are accompanied by a $15 transfer fee (free for Premium Full-Time Students).
Courses and sections are non-transferable between students.
If a student is transferred from a more expensive course to a less expensive course, a refund/VSA credit is issued based on the timetable outlined in the Course Refund Policy.
Course change requests for the current academic year submitted on December 1 or later of the same academic year are subject to approval by VSA Administration.
Click here to submit requests for section transfers and course changes.
BEFORE SCHOOL STARTS: Course withdrawals prior to the first day of the first quarter will receive a full refund, less deposit. Refunds will be to the original payment method unless the VSA account has an outstanding balance, in which case the refund will be applied to the balance first.
FIRST TWO WEEKS OF SCHOOL: Course withdrawals within the first two weeks of the first quarter of the regular academic year (or within the first week of summer term A or B) will receive a full course credit, less deposit, to their VSA account.
BEFORE DECEMBER 1: If a course is enrolled and then dropped within two weeks of enrollment, a student may receive a full course credit, less deposit, to their VSA account. Course withdrawals after the first two weeks of the first quarter, and before December 1 (or the first business day following if November 30 is on a weekend), will receive a 50% VSA account credit, less deposit.
ON OR AFTER DECEMBER 1: No refund or account credit will be provided for course withdrawals that occur on or after December 1.
AFTER DECEMBER 1 THROUGH THE END OF 2ND QUARTER: Any student who enrolls in a full-credit, full-cost course after December 1, and the course withdrawal occurs within two weeks of enrolling in the course, may receive a full course credit, less deposit, to their VSA account.
DIPLOMA MID-YEAR (SECOND SEMESTER) ENROLLMENT: If a full-time Diploma student registers for a full-cost, full-credit, mid-year (second semester) enrollment, they will receive a full course credit, less deposit, to their VSA account if the course is withdrawn within two weeks of the course enrollment.
PART-TIME MID-YEAR (SECOND SEMESTER) ENROLLMENT: If a part-time student enrolls in a half-cost, half-credit, mid-year (second semester) course and then withdraws from the course, no VSA account credit or refund will be provided.
Refunds will be credited to the original payment method. If the original payment method is no longer available, a refund check will be issued to the billing address on file.
Waitlist deposits on Live courses are nonrefundable unless:
Veritas is unable to offer a seat in the waitlist section and does not offer another section of the course on the same day and time by two weeks after the start of school or, in the case of a summer class, one week after the start of the summer session. On these dates, waitlist deposits will be automatically refunded. Starting on the first day of the school year or summer session, if a student has not been offered a seat in the waitlist section, a family may submit a request for a full refund of the waitlist deposit.
A student is registered on a waitlist for a class (e.g., Section A) and then registers for an open seat in a different section of the same class (e.g., Section B), and then the waitlisted class (Section A) has an opening, the course payment(s) paid for the second registration (Section B) will be transferable to the registration balance of the waitlisted class (Section A). Course payments from one course may be transferred into a waitlisted section per Section Transfer policy as outlined above. However, if a second waitlist registration (Section C) is also made, that waitlist registration deposit is not transferable or refundable.
A student wants to transfer from one waitlist course to another waitlist course or a waitlist course to an enrolled course. All applicable section transfer and course change fees apply.
Click here to submit requests for section transfers and course changes.
VSA account credit created during the current calendar year expires the 15th of the year after the next calendar year. Example: VSA account credit earned in 2022 will expire on January 15, 2024. No cash refunds will be provided.
VSA account credit is not eligible towards curriculum purchases and may only be used for courses or payments towards the current academic year or the upcoming academic year.Example: 2022 account credit can be applied towards costs for the 2022-2023 and 2023-2024 academic years.
If a VSA account has an outstanding balance, any generated credit will be applied to the balance before a refund is processed.
Enrollment for the mid-year (second semester) opens at the beginning of midterm week and ends on the first day of the second semester.
Beginning in the second semester, and upon request, families of a non-Diploma student can receive a prorated price of 50% off the full-course price. Prorated courses are awarded half course credit.
Part-time students who have purchased courses at the prorated amount and then withdraw will not receive VSA account credit or refund.
Full-time (Diploma) students who have purchased courses at full price will receive full VSA account credit, less deposit, if withdrawn within two weeks of the enrollment date.
The Application Fee is non-refundable.
50% credit card refund of the enrollment fee is given if withdrawal from the program occurs within three days of the consultation.
A Scholarship Application is made available to families in early March. The scholarship application is due in early May. Recipients are notified in mid-late June and scholarship money is applied in August.
Scholarship funds cannot be applied towards course deposits and curriculum.
Funds will be applied to the current balance of the course. If the family paid in full, a refund is issued.
Scholarships are awarded per student/per course. If a family were awarded a total of $100 for two live courses, for example, and only register for one, the family would only receive a $50 scholarship.